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equaTEK Interactive

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equaTEK receives accredidation and 'A' ranking from the BBB.  click here to learn more.

equaTEK is proud that our services are Made in the USA! Job creation and oureconomic impact are right here - today and every day!
     
Client SupportMinimize

Support Request Priorities and Response Times

In an effort to streamline the support process, the following priority levels have been established,  Urgent, High, Medium, and Low. 

It is equaTEK's goal to provide timely support for all issues which may arise. The table (to the right) displays our response time which you can be expect for the respective priority level.

Please be aware that all response times displayed refer to support requests placed during normal business hours.

If you have an Urgent support request during non business hours, please call the support line at 585-924-8680 x611.

Click here to access tickets prior to 10/11/06
Click here to access tickets prior to 5/12/08
Click here to access tickets prior to 10/07/10

  

 Priority Level

 Response Time

  
 Urgent  Up to 1 Hour  
 High  Up to 4 Hours  
 Medium  Up to 8 Hours  
 Low  Up to 2 Bus. Days

Support TicketsMinimize

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Client Support AccessMinimize

At equaTEK, we are available to respond quickly to your questions about the financial and technical services that we provide. If you have a support issue, please feel free to use any of the support contact methods below to submit your request.

Existing equaTEK Clients
If you are a current client of equaTEK, please take a few moments to register for an account.  You'll gain valuable options including an online support system for requesting support, tracking the status of previous requests or projects, informational documents, project documents and much more.


EquaTEK Interactive, Inc.
P.O. Box 885
Pittsford, New York 14534

Service Phone Email
For all inquiries relative to our Products and Services.

 585.924.8680 x 210 sales@equatekinteractive.com
For Client Support Services.

 585.924.8680 x 611 support@equatekinteractive.com
For all inquires relative to Career Opportunities.

 585.924.8680 x 222 hr@equatekinteactive.com
For general inquiries.

 585.924-8680 x 0 info@equatekinteractive.com
 
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