Our Blog

I am inspired to write about trust
Ed Hanchett

I am inspired to write about trust

I learned a few days ago that we are about to lose a client….a client that has been with us for several years. It turns out that in the chain of command, someone on a higher rung has suddenly taken an interest and is moving services to another provider. No questions... no explanation... just action.

So where does the issue of trust enter this scenario? The person notifying me of this change is the same person with whom we have worked with for years, the entire tenure of our relationship in fact. She is devastated and the word she used repeatedly in our conversation was 'trust'. She is devastated because she trusts us. She knows we work hard to help her attain her goals and objectives. She knows we speak to her directly and with the objective of helping her understand, not simply to express a stance. She knows that we are fair in our billing and provide value for every dollar she spends with us. Yes, she trusts us.

I am saddened to lose a client. I am exhilarated that our relationship was founded on trust. I am humbled that it was a trust not built on a foundation of works but rather on action. I am honored that there is true sadness between both of us in the pending loss of a professional relationship.

I hope that every client we serve would know that we work hard for them, that their goals and objectives matter, and that our success is measured by theirs. And at the end of the day, we are trusted.

Next Article (DotNetNuke) DNN vs WordPress
Print
6303

Today's Quote: Winston Churchill

Today's Quote: Winston Churchill Read more

"You make a living by what you earn; you make a life by what you give."  - Winston Churchill

Today's Quote: John F. Kennedy

Today's Quote: John F. Kennedy Read more

“Few will have the greatness to bend history itself, but each of us can work to change a small portion of events, and in the total of all those acts will be written the history of this generation.”  

   - John F. Kennedy

Today's quote: Amelia Earhart

Today's quote: Amelia Earhart Read more

"The most difficult thing is the decision to act, the rest is merely tenacity"

                                                                                                   - Emelia Earhart

What will 2020 look like for you?

What will 2020 look like for you? Read more

This article may sound like it’s taken right out of a sales manual. Frankly, it’s not yet I am hopeful that you will take what I am sharing to heart and whether you engage us or another service provider, take action. Do something!

There is something magical about anticipating a new year or even a new season. We’ve come to associate the date change as bringing a new outlook on life or a fresh beginning. In our minds, a new year brings about new opportunities and positive change. Yet in reality, unless we do something intentional, the only thing that changes is the date.

Tips for Your Business: Social Media – all or nothing, right?

Tips for Your Business: Social Media – all or nothing, right? Read more

Are you using Social Media for your business or have you opted out altogether? Social Media is one of those ‘things’ that by its nature, can be overwhelming. We can help!

RSS
123456789